Cayaba Care

"The greatest asset of a physician is not in their knowledge, but in their empathy." At Cayaba Care, I provided strategic design consulting for a community-based, maternal health startup that provides wrap-around support during the perinatal journey. By applying behavioral science principles to service design, I introduced new care models for continuous support throughout the maternal journey. Working alongside the founder and strategy lead, disparate research insights were transformed into cohesive, visualized engagement strategies. These efforts helped the team bridge gaps in their research ecosystem, with the ultimate goal of ensuring new and second-time moms could access quality care regardless of location or socioeconomic background.

FOCUS AREAS

maternal health access continuous care models behavioral design strategies

DELIVERABLES

Patient journey maps Engagement strategies Service blueprints

Year

2023

Role

Strategic Design Consultant